Shift Leader - Hospitality Team Lead with Growth & Tips

Pura Vida Miami Llc; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental &

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami Llc in New York City is seeking a store leader to drive daily operations and uphold service standards. You will manage shifts, coach staff, and ensure a welcoming, efficient environment for guests.

The role requires 1+ year of hospitality/customer service experience and 1+ year in management, with a HS diploma. Bilingual ability is a plus; expect tips and growth opportunities in a fast-paced setting.

Qualifications

• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Bilingual proficiency (English and Spanish) is a plus.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving issues with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Ensure compliance with all food safety laws and sanitation regulations.
• Assist the General Manager with enforcing policies at store level.
• Cover all shifts and support stations; organize and supervise shifts.
• Monitor employee attendance, punctuality, and time-off requests.
• Assign duties based on roles and skills to optimize productivity.
• Supervise employees and provide assistance to maintain operational efficiency.
• Conduct performance reviews and provide feedback to promote continuous improvement.

Skills

Communication

Organization

Problem-solving

Education

High School Diploma or GED

2 years college preferred

Job description

Pura Vida Miami Llc in New York City is seeking a store leader to drive daily operations and uphold service standards. You will manage shifts, coach staff, and ensure a welcoming, efficient environment for guests.

The role requires 1+ year of hospitality/customer service experience and 1+ year in management, with a HS diploma. Bilingual ability is a plus; expect tips and growth opportunities in a fast-paced setting.