Shift Leader: Lead a Fast-Paced Team & Wow Guests

Dunkin' - West Salem; Rockland (MA); On-site; USD 17,000 - 28,000; Full time

Job summary

Dunkin' - West Salem is seeking a Shift Leader to guide frontline teams in a fast-paced Dunkin’ environment. You’ll lead by example, support daily operations, and ensure guest satisfaction with a focus on quality and speed.

Ideal candidates bring leadership experience and strong communication, with a willingness to work flexible hours including mornings, weekends, and holidays. English fluency and legal eligibility to work in the U.S. are required.

Qualifications

• Experience in food service or retail with leadership exposure.
• Positive attitude and strong communication.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• Fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top‑notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Flexibility

Job description

Dunkin' - West Salem is seeking a Shift Leader to guide frontline teams in a fast-paced Dunkin’ environment. You’ll lead by example, support daily operations, and ensure guest satisfaction with a focus on quality and speed.

Ideal candidates bring leadership experience and strong communication, with a willingness to work flexible hours including mornings, weekends, and holidays. English fluency and legal eligibility to work in the U.S. are required.