Shift Leader: Fast-Paced Team Coach & Guest Experience

Everyday Coffee Company; New Bern (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin is seeking a Shift Leader to supervise team members, uphold brand standards, and deliver excellent guest service during each shift. You will set goals, assign tasks, monitor performance, and coach for continuous improvement.

The role emphasizes effective communication, inventory awareness, and adherence to safety policies, with the ability to resolve customer issues promptly and maintain operations during fast-paced periods.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in English (or local language served).
• Experience leading teams in retail, restaurant, or hospitality.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met during the shift, including food/beverage prep.
• Communicate shift priorities and results to team members.
• Complete shift deployment plans to ensure adequate staffing.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and resource efficiency.
• Support training of team members as needed.
• Oversee safety, security and profitability policies during a shift.
• Prepare the next Shift Leader for the upcoming shift.
• Ensure Food Safety standards are met.
• Manage inventory during the shift.
• Provide great guest service and coach others accordingly.
• Handle customer complaints and emergencies, resolving issues promptly.
• Monitor attendance and adherence to policies.

Skills

Leadership

Communication

Guest service

Education

HS Diploma or GED

Job description

Dunkin is seeking a Shift Leader to supervise team members, uphold brand standards, and deliver excellent guest service during each shift. You will set goals, assign tasks, monitor performance, and coach for continuous improvement.

The role emphasizes effective communication, inventory awareness, and adherence to safety policies, with the ability to resolve customer issues promptly and maintain operations during fast-paced periods.