Shift Leader: Lead a Fast-Paced Coffee Team

Dunkin' - Waunakee; Waunakee (WI); On-site; USD 18,000 - 23,000; Full time

Job summary

Dunkin' Waunakee is seeking a Shift Leader to help drive guest satisfaction and smooth store operations. You will lead by example, assist teammates, and ensure fast, friendly service in a high‑volume environment.

Ideal candidates bring prior food service or retail leadership, strong communication, and a flexible schedule supporting early mornings, weekends, and holidays. English proficiency and eligibility to work in the U.S. are required.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service
• Must be at least 18 years of age
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• As a Shift Leader, you’ll be the go‑to person during your shift, helping to: lead by example and support your team in delivering top‑notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Flexibility

Fluent in English

Job description

Dunkin' Waunakee is seeking a Shift Leader to help drive guest satisfaction and smooth store operations. You will lead by example, assist teammates, and ensure fast, friendly service in a high‑volume environment.

Ideal candidates bring prior food service or retail leadership, strong communication, and a flexible schedule supporting early mornings, weekends, and holidays. English proficiency and eligibility to work in the U.S. are required.