Shift Leader - Lead a Fast-Paced Café Team (Flexible Hours)

Dunkin' - Commerce Street; Wisconsin; On-site; USD 19,000 - 22,000; Full time

Job summary

Dunkin' is hiring a Shift Leader to guide a fast-paced team and deliver top‑notch guest service. You’ll support store operations, prep food, manage inventory, and help with cash handling while upholding brand standards and food safety protocols.

We’re seeking candidates with prior food service or retail leadership, a positive attitude, strong communication, and flexibility to work early mornings, weekends, and holidays. You must be 18+ and eligible to work in the United States.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• Ability to lead by example and coach crew to deliver great guest service.
• Strong communication skills and a positive, team‑oriented attitude.

Responsibilities

• Lead by example and support your team in delivering top‑notch guest service.
• Keep operations running smoothly – prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety and Brand standards.
• Step in for the manager when needed and help make key decisions.

Skills

Leadership experience

Customer service

Communication skills

Ability to multitask

Attention to cleanliness/food safety

Fluent in English

Job description

Dunkin' is hiring a Shift Leader to guide a fast-paced team and deliver top‑notch guest service. You’ll support store operations, prep food, manage inventory, and help with cash handling while upholding brand standards and food safety protocols.

We’re seeking candidates with prior food service or retail leadership, a positive attitude, strong communication, and flexibility to work early mornings, weekends, and holidays. You must be 18+ and eligible to work in the United States.