Shift Leader: Lead a Fast-Paced Café Team

Dunkin' Donuts; Shawnee (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Paid training and development

Employee discounts on all your Dunkin’

Opportunities to grow into management

Job summary

Dunkin' Donuts in the United States is hiring a Shift Leader to energize the team during your shift, deliver warm, efficient guest service, and help drive store performance. You’ll lead by example, support teammates, handle prep, inventory and cash, train and coach crew members, and ensure the store stays clean and welcoming.

A positive attitude, strong communication, multitasking, and the ability to work flexible hours, including mornings, weekends and holidays, are essential.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Communication skills

Multitasking

Customer service oriented

Team player

Job description

Dunkin' Donuts in the United States is hiring a Shift Leader to energize the team during your shift, deliver warm, efficient guest service, and help drive store performance. You’ll lead by example, support teammates, handle prep, inventory and cash, train and coach crew members, and ensure the store stays clean and welcoming.

A positive attitude, strong communication, multitasking, and the ability to work flexible hours, including mornings, weekends and holidays, are essential.