Shift Leader: Lead a Fast-Paced, Guest-Focused Team

Potbelly Sandwich Works; Phoenix (AZ); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Domestic Partnerships

Paid Parental Leave

FSA/HSA

Commuter Benefit

401(k) Match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Schedule

Career Growth

Job summary

Potbelly Sandwich Works is seeking a friendly Shift Leader to guide a fast-paced team and uphold strong customer service and product quality. This role focuses on coaching associates, managing shift execution, and controlling costs while delivering outstanding experience.

The position offers competitive pay between $17.25 and $17.75 per hour plus digital tips, with a comprehensive benefits package and opportunities for career growth across our national network.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
• Strong written and verbal communication skills.
• You must meet Food Safety requirements and obtain a Food Safety Certification.
• Able to thrive in a fast-paced, energetic environment.

Responsibilities

• Lead team members on shifts and assign tasks efficiently.
• Ensure security procedures are followed and back-of-house standards are met.
• Count drawers and handle daily cash procedures.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream).
• Maintain health and safety standards for food handling and cleanliness.
• Restock food line, chips and coolers; restock as needed.
• Keep tables, counters, floors, bathrooms, kitchen clean; manage waste.
• Operate cash register and balance cash.

Skills

Supervisory experience

Customer service

Communication skills

Food safety knowledge

Job description

Potbelly Sandwich Works is seeking a friendly Shift Leader to guide a fast-paced team and uphold strong customer service and product quality. This role focuses on coaching associates, managing shift execution, and controlling costs while delivering outstanding experience.

The position offers competitive pay between $17.25 and $17.75 per hour plus digital tips, with a comprehensive benefits package and opportunities for career growth across our national network.