Shift Leader — Lead a Fast-Paced Café Team

Dunkin'; New Haven (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Career advancement opportunities

Free and discounted Dunkin products

Fun, energetic work environment

Job summary

Dunkin Shift Leader: be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You’ll inspire and motivate your crew to deliver the Dunkin experience with enthusiasm and efficiency.

Greet guests, resolve issues with professionalism, coach teammates, uphold brand standards, maintain a clean space, manage inventory and cash, and operate the POS to process transactions accurately.

Qualifications

• Minimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Basic math and cash handling skills.
• Ability to work a flexible schedule, including mornings, evenings and weekends.
• Professional References required
• Dunkin experience a Plus

Responsibilities

• Greet guests with a smile and provide prompt, friendly service.
• Resolve guest issues with professionalism and courtesy.
• Ensure guest satisfaction through high-quality products and service.
• Delegate tasks and provide clear direction to team members.
• Coach and mentor team members to improve performance and develop skills.
• Foster a positive and supportive team environment.
• Communicate effectively with team members and management.
• Maintain brand standards and procedures.
• Operate POS and handle cash transactions accurately.
• Address and resolve operational issues promptly.
• Handle customer complaints with professionalism.

Job description

Dunkin Shift Leader: be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You’ll inspire and motivate your crew to deliver the Dunkin experience with enthusiasm and efficiency.

Greet guests, resolve issues with professionalism, coach teammates, uphold brand standards, maintain a clean space, manage inventory and cash, and operate the POS to process transactions accurately.