Shift Leader — Lead Fast, Customer-First Dunkin Team

Baskin-Robbins; Fairview Heights (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability and life insurance

Job summary

Dunkin' Donuts seeks a Shift Leader at a franchise location to drive store operations and deliver the C.A.R.E. service standard to every customer. You’ll be empowered to make decisions that shape the shift and customer experience.

Lead a team through fast, friendly service; safeguard product quality; deploy crew, optimize drive-thru performance, and communicate results. This role is about stepping up, team collaboration, and growing into future management.

Responsibilities

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Job description

Dunkin' Donuts seeks a Shift Leader at a franchise location to drive store operations and deliver the C.A.R.E. service standard to every customer. You’ll be empowered to make decisions that shape the shift and customer experience.

Lead a team through fast, friendly service; safeguard product quality; deploy crew, optimize drive-thru performance, and communicate results. This role is about stepping up, team collaboration, and growing into future management.