Shift Leader — Grow, Lead, and Elevate a Fast-Paced Team

Baskin-Robbins; New York (NY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k

Mental health support with BetterHelp

Paid time off

Healthcare options

Discounts

Growth and training opportunities

Job summary

Dunkin’ is seeking a Shift Leader to guide our crew in a fast-paced Dunkin’ environment. You’ll lead by example, coach team members, and ensure high-quality service and safety standards while keeping the operation running smoothly.

We value a people-first mindset, strong communication, and the ability to manage priorities with a calm, focused leadership style. This is a franchise role offering growth, competitive pay, and benefits in a dynamic work culture.

Qualifications

• People-first mindset with strong communication skills.
• Experience in food service, retail, or team leadership is a plus.
• Basic math and computer skills; calm, focused leader who acts fast.
• Commitment to clean, safe, and fun work atmosphere.
• Must follow uniform standards.

Responsibilities

• Lead by example and create a positive, team-first atmosphere.
• Coach and motivate crew to deliver guest experiences.
• Manage shift priorities, set goals, celebrate wins.
• Follow brand standards and safety guidelines.
• Support training efforts and grow team members.

Skills

Leadership

Communication

Team leadership

Problem solving

Customer service

Tools

POS systems

Basic computer skills

Job description

Dunkin’ is seeking a Shift Leader to guide our crew in a fast-paced Dunkin’ environment. You’ll lead by example, coach team members, and ensure high-quality service and safety standards while keeping the operation running smoothly.

We value a people-first mindset, strong communication, and the ability to manage priorities with a calm, focused leadership style. This is a franchise role offering growth, competitive pay, and benefits in a dynamic work culture.