Shift Leader: Inspire Teams, Drive Customer Experience

Taco Bell; Sharon (MA); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Medical benefits

401k retirement plan

Vacation pay

Health and wellness programs

Free bachelor’s degree

Scholarship programs

Job summary

Taco Bell is seeking a Shift Lead in Sharon, MA to drive shift leadership with energy and passion, coaching team members and ensuring high guest satisfaction. You will work with the management team on business initiatives and uphold Taco Bell's standards in a fast-paced environment.

The role emphasizes ownership, leadership, and the ability to resolve customer concerns while maintaining food safety and quality. Competitive hourly pay and benefits are available.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Communication

Cash handling

Customer service

Team coaching

Basic Math

Education

High school diploma or equivalent

Job description

Taco Bell is seeking a Shift Lead in Sharon, MA to drive shift leadership with energy and passion, coaching team members and ensuring high guest satisfaction. You will work with the management team on business initiatives and uphold Taco Bell's standards in a fast-paced environment.

The role emphasizes ownership, leadership, and the ability to resolve customer concerns while maintaining food safety and quality. Competitive hourly pay and benefits are available.