Shift Lead: Inspire Team, Own the Shift, Elevate Service

Taco Bell; Village of Freeport (NY); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Vacation pay

Medical benefits

401k with match

Scholarships for degree

Job summary

Taco Bell is seeking a Shift Lead to drive the team, lead shifts with energy, resolve customer concerns, and ensure every guest leaves satisfied. You will coach and guide teammates, partnering with management to shape restaurant initiatives and meet high standards.

In this fast-paced role you will ensure food safety, quality, and order accuracy, oversee training, handle conflicts with the GM, and assist with hiring and labor management.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must adhere to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Accessibility to dependable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity to move up to 45 lbs.
• Attendance and punctuality required.
• Basic Math skills.

Responsibilities

• Execute the MIC (Manager in Charge) Success Routine and prioritize customer needs.
• Oversee Team Members' Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to resolve.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensuring health and safety standards.

Skills

Leadership

Customer service

Cash handling

Communication

Time management

Basic Math

Tools

Cash register

Job description

Taco Bell is seeking a Shift Lead to drive the team, lead shifts with energy, resolve customer concerns, and ensure every guest leaves satisfied. You will coach and guide teammates, partnering with management to shape restaurant initiatives and meet high standards.

In this fast-paced role you will ensure food safety, quality, and order accuracy, oversee training, handle conflicts with the GM, and assist with hiring and labor management.