Shift Lead: Drive Success in a Fast-Paced Restaurant

Taco Bell; Sharon (MA); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Vacation pay and PTO

Medical benefits

401k retirement plan

Health and wellness programs

Job summary

Taco Bell in Sharon, MA is seeking a Shift Lead to energize our team, uphold high standards, and drive guest satisfaction. You will coach team members, manage shifts, ensure food safety, and resolve guest concerns while collaborating with the GM on daily operations. A background in restaurant leadership helps you thrive in a fast-paced environment.

We offer competitive pay, flexible schedules, free meals, and benefits as part of a supportive, team-driven culture at Taco Bell.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Communication

Leadership

Organization

Cash handling

Job description

Taco Bell in Sharon, MA is seeking a Shift Lead to energize our team, uphold high standards, and drive guest satisfaction. You will coach team members, manage shifts, ensure food safety, and resolve guest concerns while collaborating with the GM on daily operations. A background in restaurant leadership helps you thrive in a fast-paced environment.

We offer competitive pay, flexible schedules, free meals, and benefits as part of a supportive, team-driven culture at Taco Bell.