Shift Leader: Inspire Teams, Boost Store Performance

Goose Creek Distribution Inc; Salisbury (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Appone in Salisbury, MD is seeking a Shift Leader to support the Management Team and help meet performance goals, including developing hourly associates. The role focuses on delivering a pleasant customer experience, supervising day-to-day tasks, coaching staff, and ensuring compliance with safety, quality, and store policies.

You will plan daily assignments, maintain store appearance, manage promotions, and help run all shifts, including weekends and holidays.

Qualifications

• Experience delivering consistent customer service in a fast-paced environment.
• Ability to lead and motivate a team of hourly associates.
• Experience training and coaching staff to meet performance standards.
• Strong problem solving and decision making under pressure.

Responsibilities

• Ensures a pleasant experience for all customers and handles inquiries or complaints.
• Supervises day-to-day task assignment and performance of associates.
• Coaches and trains associates; supports management in staff development.
• Plans daily assignments and activities for the team.
• Follows safety, security, quality, and store policies and procedures.
• Maintains clean, well-stocked store appearance and profitability.
• Adheres to policies to avoid conflicts of interest and harassment.
• Performs duties of a store associate as needed.

Skills

Customer service

Leadership

Training

Coaching

Problem solving

Job description

Appone in Salisbury, MD is seeking a Shift Leader to support the Management Team and help meet performance goals, including developing hourly associates. The role focuses on delivering a pleasant customer experience, supervising day-to-day tasks, coaching staff, and ensuring compliance with safety, quality, and store policies.

You will plan daily assignments, maintain store appearance, manage promotions, and help run all shifts, including weekends and holidays.