Restaurant Shift Leader: Mentor, Motivate & Optimize

Goose Creek Distribution Inc; Princess Anne (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Appone in Princess Anne, MD is seeking a Shift Leader to support the Management Team and help develop hourly team members. The role focuses on delivering excellent customer service, supervising daily tasks, and ensuring safety and compliance across store operations.

Ideal candidates demonstrate strong leadership, a commitment to policies, and the ability to supervise all shifts, including weekends and holidays. Experience with Serve Safe certification and background checks is required.

Qualifications

• Demonstrates leadership and positive customer service.
• Motivates and trains hourly team members.
• Maintains punctuality and professional appearance.
• Strong understanding of company policies and procedures.

Responsibilities

• Ensure a pleasant customer experience and respond to inquiries or complaints.
• Meet/exceed customer satisfaction through accurate orders.
• Supervise daily tasks and performance of team members.
• Coach and train team members to improve performance.
• Plan, coordinate, and assign daily activities for the team.
• Enforce safety, security, quality, and policies across operations.
• Maintain clean restaurant and manage deposits and reports.
• Conduct inventories and ensure profitability while avoiding conflicts of interest.

Skills

Leadership

Customer Service

Training & Coaching

Scheduling

Food Safety

Job description

Appone in Princess Anne, MD is seeking a Shift Leader to support the Management Team and help develop hourly team members. The role focuses on delivering excellent customer service, supervising daily tasks, and ensuring safety and compliance across store operations.

Ideal candidates demonstrate strong leadership, a commitment to policies, and the ability to supervise all shifts, including weekends and holidays. Experience with Serve Safe certification and background checks is required.