Store Team Lead — Customer Experience & Training

Goose Creek Distribution Inc; Denton (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Appone in Denton, MD is seeking a Shift Leader to support the Management Team, supervise daily tasks, and train hourly associates to meet performance goals. This role focuses on excellent customer service, staff development, and adherence to policies while promoting a safe, clean, and profitable store environment.

You will oversee daily assignments, mentor team members, verify age requirements for restricted sales, and ensure safety, quality, and operational standards are upheld, including

Qualifications

• Positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow associates.
• Assists with effectively implementing solutions to store challenges.
• Displays outstanding work ethics at all times in honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving store and personal performance.
• Be knowledgeable of store merchandise including products, pricing and promotions.
• Always demonstrates leadership qualities.
• Must be able to work all shifts including weekends and holidays and will occasionally supervise shifts.
• Must pass the background check and drug free workplace requirements.
• Must possess a valid driver's license.

Responsibilities

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Assists with supervising the day-to-day task assignment and performance of associates.
• Assists with the management of all matters relating to associates - training and coaching.
• Assists with planning, preparing and coordinating daily assignments and activities of associates.
• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Maintains a clean well stocked store appearance at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
• All duties must be performed in a manner that is free from unlawful harassment.
• The Shift Leader will be able and willing to perform all duties of a typical store associate.

Job description

Appone in Denton, MD is seeking a Shift Leader to support the Management Team, supervise daily tasks, and train hourly associates to meet performance goals. This role focuses on excellent customer service, staff development, and adherence to policies while promoting a safe, clean, and profitable store environment.

You will oversee daily assignments, mentor team members, verify age requirements for restricted sales, and ensure safety, quality, and operational standards are upheld, including