Shift Leader: Guest Experience & Team Coach

Goose Creek Distribution Inc; Woodside (DE); On-site; USD 17,000 - 22,000; Full time

Job summary

Appone is seeking a Shift Leader to support the Management Team and help meet performance goals. You will train hourly associates and lead daily tasks while ensuring a safe and customer-friendly store environment.

Responsibilities include supervising assignments, coaching staff, verifying age for restricted sales, and maintaining merchandise & store appearance. This role requires flexibility for weekends and holidays.

Qualifications

• Positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow associates.
• Assists with effectively implementing solutions to store challenges.
• Displays outstanding work ethics in honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving store and personal performance.
• Be knowledgeable of store merchandise including products, pricing and promotions.
• Always demonstrates leadership qualities.
• Must be able to work all shifts including weekends and holidays and will occasionally supervise shifts.
• Must pass the background check and drug free workplace requirements.
• Must possess a valid driver's license.

Responsibilities

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Assists with supervising the day-to-day task assignment and performance of associates.
• Assists with the management of all matters relating to associates - training and coaching.
• Assists with planning, preparing and coordinating daily assignments and activities of associates.
• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Maintains a clean well stocked store appearance at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
• All duties must be performed in a manner that is free from unlawful harassment.
• The Shift Leader will be able and willing to perform all duties of a typical store associate.

Skills

Customer service

Leadership

Training

Communication

Job description

Appone is seeking a Shift Leader to support the Management Team and help meet performance goals. You will train hourly associates and lead daily tasks while ensuring a safe and customer-friendly store environment.

Responsibilities include supervising assignments, coaching staff, verifying age for restricted sales, and maintaining merchandise & store appearance. This role requires flexibility for weekends and holidays.