Store Shift Leader: Customer Experience & Team Coach

Goose Creek Distribution Inc; Ocean City (MD); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Appone in Ocean City, MD is seeking a Shift Leader to support the Management Team and help meet performance goals, including training hourly associates.

This role requires supervising daily tasks, ensuring excellent customer service, enforcing store policies, and maintaining safe, clean operations.

Candidates should be reliable, motivated to develop others, and able to work all shifts including weekends and holidays.

Qualifikationen

• Proven ability to lead and motivate hourly associates.
• Strong commitment to customer service and policy adherence.
• Willingness to work flexible shifts, including weekends and holidays.

Aufgaben

• Supervise daily store tasks and assign roles.
• Coach and train associates to meet performance goals.
• Respond to customer inquiries and resolve complaints.
• Ensure store cleanliness, safety, and policy compliance.
• Verify age via valid ID for restricted sales.
• Maintain profitability and minimize conflicts of interest.

Kenntnisse

Customer service

Leadership

Training & coaching

Team supervision

Problem solving

Jobbeschreibung

Appone in Ocean City, MD is seeking a Shift Leader to support the Management Team and help meet performance goals, including training hourly associates.

This role requires supervising daily tasks, ensuring excellent customer service, enforcing store policies, and maintaining safe, clean operations.

Candidates should be reliable, motivated to develop others, and able to work all shifts including weekends and holidays.