Shift Leader: Team Coach & Store Operations

Goose Creek Distribution Inc; Westover (MD); Presencial; USD 32.000 - 43.000; Jornada completa

Descripción de la vacante

Appone in Maryland is seeking a Shift Leader to support the Management Team and help hourly associates meet performance goals. You will supervise daily tasks, train staff, and ensure a pleasant customer experience while maintaining store standards.

This role requires leadership, reliability, and the ability to work all shifts, including weekends and holidays. You will verify age for restricted sales and uphold safety, security, and store procedures.

Formación

• Demonstrates commitment to customer service.
• Leads and coaches hourly associates.
• Ensures compliance with policies and procedures.
• Possesses positive work ethic and reliability.

Responsabilidades

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Assists with supervising the day-to-day task assignment and performance of associates.
• Assists with training and coaching of associates.
• Plans and coordinates daily assignments and activities of associates.
• Adheres to regulations including verifying age with ID for age-restricted sales.
• Ensures safety, security, quality, and store operations policies are followed.
• Maintains a clean, well-stocked store at all times.
• Supports profitability.
• Avoids situations that create conflicts of interest.
• Performs duties of a typical store associate when needed.

Conocimientos

Customer service

Leadership

Training

Motivation

Descripción del empleo

Appone in Maryland is seeking a Shift Leader to support the Management Team and help hourly associates meet performance goals. You will supervise daily tasks, train staff, and ensure a pleasant customer experience while maintaining store standards.

This role requires leadership, reliability, and the ability to work all shifts, including weekends and holidays. You will verify age for restricted sales and uphold safety, security, and store procedures.