Shift Leader: Team Coach & Restaurant Ops

Appone; Salisbury (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Appone in Salisbury, MD seeks a Shift Leader to support the Management Team and drive performance in a busy restaurant environment. You will help train hourly team members, supervise daily tasks, and ensure customer satisfaction while maintaining compliance with safety and quality standards.

Responsibilities include planning daily assignments, addressing customer inquiries, handling deposits and inventories, and sustaining a clean, profitable operation.

Qualifications

• Must have a positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow team members.
• Assists with effectively implementing solutions to restaurant challenges.
• Displays outstanding work ethics at all times in the areas of honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.
• Displays initiative in improving restaurant and personal performance.
• Be knowledgeable of products, pricing and promotions.
• Always demonstrates leadership qualities.
• Must be able to work all shifts including weekends and holidays and will occasionally supervise shifts.
• Must pass the background check and drug free workplace requirements.

Responsibilities

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Ensures orders meet and exceed customers' satisfaction.
• Assists with supervising the day-to-day task assignment and performance of team members.
• Assists with the management of all matters relating to team members - training and coaching.
• Assists with planning, preparing and coordinating daily assignments and activities of team members.
• Adheres to all city, county, and state regulations.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Ensures standards on food preparation and handling.
• Completes daily paperwork and other reports.
• Prepares daily deposits.
• Conducts periodic inventories.
• Maintains a clean restaurant at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
• All duties must be performed in a manner that is free from unlawful harassment.
• The Shift Leader will be able and willing to perform all duties of a typical restaurant team member.

Skills

Leadership

Customer service

Team training

Coaching

Scheduling

Food safety

Store operations

Harassment prevention

Job description

Appone in Salisbury, MD seeks a Shift Leader to support the Management Team and drive performance in a busy restaurant environment. You will help train hourly team members, supervise daily tasks, and ensure customer satisfaction while maintaining compliance with safety and quality standards.

Responsibilities include planning daily assignments, addressing customer inquiries, handling deposits and inventories, and sustaining a clean, profitable operation.