Shift Leader - Drive Team Excellence & Customer Experience

Goose Creek Distribution Inc; Mardela Springs (MD); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Appone in Mardela Springs, MD seeks a Shift Leader to support the Management Team and help train hourly associates, driving performance toward corporate objectives. You will supervise daily tasks, coach staff, ensure customer satisfaction, enforce store policies, and maintain safety, cleanliness, and profitability while meeting scheduling needs.

Requirements include a positive customer-service mindset, leadership, ability to work all shifts (weekends/holidays), pass background/drug checks, and a

Formación

• Demonstrates leadership and motivates associates.
• Delivers excellent customer service and resolves issues.
• Trains new hourly staff and coaches performance.
• Ensures compliance with company policies and safety standards.

Responsabilidades

• Assist with supervising day-to-day tasks and performance of associates.
• Respond to customer inquiries and complaints to ensure a pleasant experience.
• Coordinate daily assignments and activities for store staff.
• Adhere to regulations including age verification for restricted sales.
• Ensure store policies, safety, and quality standards are followed.
• Maintain clean, well-stocked store and profitability.

Conocimientos

Leadership

Customer service

Training

Supervising shifts

Descripción del empleo

Appone in Mardela Springs, MD seeks a Shift Leader to support the Management Team and help train hourly associates, driving performance toward corporate objectives. You will supervise daily tasks, coach staff, ensure customer satisfaction, enforce store policies, and maintain safety, cleanliness, and profitability while meeting scheduling needs.

Requirements include a positive customer-service mindset, leadership, ability to work all shifts (weekends/holidays), pass background/drug checks, and a