Shift Leader: Inspire Team & Deliver Great Guest Service

Dunkin' Donuts; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical insurance

Dental insurance

AFLAC

Short-term disability

Life insurance

Job summary

Dunkin' Donuts franchisee in Jacksonville, FL is seeking a Shift Leader to coach Crew Members, uphold operational standards, and deliver a great guest experience during each shift. You will set goals, assign tasks, recognize achievements, and provide timely feedback to improve performance.

In a fast-paced environment, you will deploy team members to meet service standards, support training, manage labor and food costs, and ensure safety and cleanliness while representing the brand with a

Qualifications

• Must fluently speak/read English.
• Strong math and writing skills.
• Experience in restaurant, retail, or supervision.
• Focus on guest satisfaction and service.
• Ability to lead and build effective teams.
• Ability to identify and resolve problems.

Responsibilities

• Talk employees through positions, assign responsibilities and recognize achievements.
• Deploy team to meet guests' needs and service standards.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team accountable for performance.
• Ensure guest service and cleanliness standards are met.
• Follow all systems and processes to control labor costs, food costs, and cash during shift.

Skills

Fluent English

Math skills

Guest service mindset

Supervisory experience

Team leadership

Problem solving

Job description

Dunkin' Donuts franchisee in Jacksonville, FL is seeking a Shift Leader to coach Crew Members, uphold operational standards, and deliver a great guest experience during each shift. You will set goals, assign tasks, recognize achievements, and provide timely feedback to improve performance.

In a fast-paced environment, you will deploy team members to meet service standards, support training, manage labor and food costs, and ensure safety and cleanliness while representing the brand with a