Shift Leader: Inspire Team & Drive Guest Experience

Baskin-Robbins; Murrysville (Westmoreland County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability and life insurance

Job summary

Dunkin' Donuts franchisee is hiring a Lead Shift Leader to support the General Manager in building a capable team and delivering great guest experiences while driving top-line sales. You will coach Crew Members and Shift Leaders, ensure brand standards, and help implement marketing initiatives in a fast-paced environment.

Join a winning franchise where you roll up your sleeves, lead by example, and contribute to daily operations with a focus on safety, performance, and guest satisfaction.

Qualifications

• Clear verbal and written communication (English).
• Restaurant, retail, or supervisory experience.
• Guest focus – anticipate and exceed guests’ expectations.
• Passion for results – set targets and deliver.
• Problem solving and decision making – base on analysis and judgment.
• Building effective teams – place the right people to succeed.
• Conflict management – handle issues constructively.

Responsibilities

• Promote a team environment with coaching and feedback.
• Assist in recruitment, selection, and training of crew and shift leaders.
• Support development through cross training and delegation.
• Hold team members accountable for behavior and performance.
• Prioritize guest experience and model exceptional service.
• Ensure brand standards and systems are followed.

Skills

Clear communication

Restaurant supervision

Guest focus

Results oriented

Problem solving

Team building

Conflict management

Job description

Dunkin' Donuts franchisee is hiring a Lead Shift Leader to support the General Manager in building a capable team and delivering great guest experiences while driving top-line sales. You will coach Crew Members and Shift Leaders, ensure brand standards, and help implement marketing initiatives in a fast-paced environment.

Join a winning franchise where you roll up your sleeves, lead by example, and contribute to daily operations with a focus on safety, performance, and guest satisfaction.