Shift Leader: Elevate Guest Experience & Team Performance

Dunkin' Donuts; Beverly (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Medical and Dental Insurance

Job summary

Dunkin' Donuts franchisee location is seeking a Shift Leader to coach Crew Members and uphold Dunkin' operational standards while delivering a great guest experience on each shift. You will assign duties, drive performance, train staff, and ensure quality, service, and cleanliness.

Fluency in English and prior supervisory experience are preferred, with weekend availability a plus. Join a fast-paced, team-driven environment that values speed, smiles, and a bit of humor as part of daily service.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for results – set compelling targets and deliver on commitments.
• Problem solving and decision making – make good decisions based on analysis, experience and judgment.
• Building effective teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Fluent English

Leadership

Communication

Guest focus

Job description

Dunkin' Donuts franchisee location is seeking a Shift Leader to coach Crew Members and uphold Dunkin' operational standards while delivering a great guest experience on each shift. You will assign duties, drive performance, train staff, and ensure quality, service, and cleanliness.

Fluency in English and prior supervisory experience are preferred, with weekend availability a plus. Join a fast-paced, team-driven environment that values speed, smiles, and a bit of humor as part of daily service.