Shift Leader: Drive Guest Experience & Team Success

Dunkin' Donuts; Macclenny (FL); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Employee meals

Medical/dental insurance

Zusammenfassung

Dunkin' Donuts in Florida is seeking a Shift Leader to coach Crew Members, assign tasks, and ensure guest satisfaction during each shift. You’ll drive performance, uphold standards, and help manage training and operations with a focus on speed, accuracy, and a welcoming guest experience.

The role rewards teamwork and a fast-paced environment; candidates with supervisory experience and strong communication skills are encouraged to apply.

Qualifikationen

• Fluently speak/read English.
• Mathematics and writing abilities are needed.
• Prior restaurant, retail or supervisory experience is preferred.
• Customer-focused mindset and strong guest service skills.
• Strong results orientation and goal achievement mindset.
• Effective problem solving and decision making.
• Ability to build and lead effective teams.

Aufgaben

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Kenntnisse

Fluent English

Math skills

Writing skills

Restaurant experience

Supervisory experience

Guest focus

Results oriented

Problem solving

Team building

Jobbeschreibung

Dunkin' Donuts in Florida is seeking a Shift Leader to coach Crew Members, assign tasks, and ensure guest satisfaction during each shift. You’ll drive performance, uphold standards, and help manage training and operations with a focus on speed, accuracy, and a welcoming guest experience.

The role rewards teamwork and a fast-paced environment; candidates with supervisory experience and strong communication skills are encouraged to apply.