Shift Leader in Training — Grow into a Front-Line Leader

Fiesta Restaurant Group; Florida; On-site; USD 18,000 - 23,000; Full time

Job summary

Pollo Tropical is recruiting a Team Leader in Training to develop shift leadership skills with hands‑on experience in restaurant operations. You will learn to supervise hourly team members, coach the team, and ensure food safety, guest service, and operational excellence in a fast‑paced environment.

As part of Fiesta Restaurant Group, you will participate in pre‑shift huddles, handle basic admin tasks, and contribute to a positive, inclusive work culture while growing toward leadership roles in

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry preferred.
• Familiarity with technology systems including Outlook, internal company tools, and HRIS platforms.

Responsibilities

• Supervise and guide hourly team members during shifts to ensure quality, efficiency, and guest service.
• Assist in planning shift responsibilities while learning safety and sanitation procedures.
• Support team engagement through coaching, communication, and motivation techniques.
• Attend daily pre-shift meetings to align on goals and service standards.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Maintain compliance with regulations and support cleanliness and equipment upkeep.
• Assist with scheduling, inventory checks, and cash handling procedures.
• Shadow leadership in training and onboarding activities.

Skills

Verbal communication

Written communication

Team coaching

Customer service

Education

High school diploma or GED

Tools

Outlook

HRIS

Excel

Job description

Pollo Tropical is recruiting a Team Leader in Training to develop shift leadership skills with hands‑on experience in restaurant operations. You will learn to supervise hourly team members, coach the team, and ensure food safety, guest service, and operational excellence in a fast‑paced environment.

As part of Fiesta Restaurant Group, you will participate in pre‑shift huddles, handle basic admin tasks, and contribute to a positive, inclusive work culture while growing toward leadership roles in