Shift Leader: Hospitality & Training Coach

MOD Pizza, Inc.; Sugar Land (TX); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid sick time

401(k) retirement

Free pizza & beverages

Gym discount

Counseling sessions

Job summary

MOD Pizza, Inc. in Sugar Land, TX is seeking a Restaurant Shift Supervisor to lead operations during shifts, train new hires, and uphold MOD standards while delivering an exceptional guest experience.

The role emphasizes deployment of the right squad, maintaining safety, and supporting management in daily tasks. It requires at least one year of service experience, strong communication, and the ability to work a minimum of 3 shifts per week.

Qualifications

• Minimum 1 year of customer service or restaurant experience.
• Experience mentoring, training, or informal leadership.
• Ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven ability to follow processes and coach others.
• Calming presence during peak periods.
• Food safety and/or alcohol certification within 30 days where required.
• Proficient in written and oral communication.
• Able to work a minimum of 3 shifts and 18 hours per week.

Responsibilities

• Lead restaurant operations during shifts and train new hires.
• Ensure guest experiences meet MOD standards and deploy staff.
• Manage cash within the shift and process refunds.
• Take inventory and place orders with GM support.
• Adhere to shift checklists and use MOD tools.
• Communicate updates from Slice and other sources to the squad.

Skills

Customer service

Mentor/Trainer

Decision making

Leadership

Communication

Shift leadership

Job description

MOD Pizza, Inc. in Sugar Land, TX is seeking a Restaurant Shift Supervisor to lead operations during shifts, train new hires, and uphold MOD standards while delivering an exceptional guest experience.

The role emphasizes deployment of the right squad, maintaining safety, and supporting management in daily tasks. It requires at least one year of service experience, strong communication, and the ability to work a minimum of 3 shifts per week.