Shift Leader: Hospitality & Team Leadership

Capstone Group; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Team Member referral bonus program

Team Member discount programs, withfin

Free Meals while working (Discountsfor

Paid Time Off

Tuition reimbursement

See a complete list of benefits

Job summary

Capstone Restaurant Group is seeking a Shift Leader to support the Assistant Manager and General Manager in delivering outstanding hospitality and managing team performance. The role emphasizes teamwork, leadership, and guest focus within a fast-paced restaurant environment.

The position requires flexible hours, including opening and closing shifts, and a commitment to integrity, safety, and budget adherence. Capstone offers competitive wages and benefits.

Qualifications

• Must be at least 18 years old.
• Willing to work flexible hours, including opening and closing shifts.
• Reliable transportation and dependable contact methods.
• Excellent communication, interpersonal and leadership skills.
• Ability to manage staff and control labor costs.
• Committed to hospitality, integrity and teamwork.

Responsibilities

• Ensure hospitality service is outstanding and guest needs are anticipated.
• Monitor restaurant operations and address problems promptly.
• Enforce quality, service, and cleanliness standards.
• Maintain appropriate staffing levels and labor costs.
• Train and supervise team members.
• Support sales and profitability while controlling costs.
• Plan and implement operational routines during shifts.
• Maintain harmonious relationships with management and staff.
• Ensure sanitation and safety policies are observed.
• Present a professional appearance and conduct.

Skills

Communication

Leadership

Guest focus

Decision making

Organization

Teamwork

Initiative

Problem solving

Job description

Capstone Restaurant Group is seeking a Shift Leader to support the Assistant Manager and General Manager in delivering outstanding hospitality and managing team performance. The role emphasizes teamwork, leadership, and guest focus within a fast-paced restaurant environment.

The position requires flexible hours, including opening and closing shifts, and a commitment to integrity, safety, and budget adherence. Capstone offers competitive wages and benefits.