Shift Leader: High-Impact Restaurant Team Lead

Papa John's International , Inc.; Jacksonville (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Papa John’s Illinois is seeking a Restaurant Supervisor to oversee shifts and ensure high‑quality products and service are delivered to support restaurant profitability. The role includes managing operations, enforcing company policies, and ensuring compliance with federal, state, and local laws and ethical practices.

The position emphasizes exemplary operations skills, staff training, customer focus, and adherence to safety and security standards to maintain brand integrity and guest

Qualifications

• High school diploma or GED required.
• Stable employment history preferred.
• Bilingual in certain markets may be a plus.

Responsibilities

• Supervise a restaurant team, maintain shift staffing levels, and train team members to meet customer expectations.
• Ensure quality products reflect Papa John’s standards and accurately reflect the customer’s order.
• Respond promptly to customer concerns or issues and solicit feedback to improve operations and loyalty.
• Contribute to sales goals by providing prompt, friendly service and promoting upselling where appropriate.
• Contribute to profit goals by managing cash, inventory, and ensuring safe, clean restaurant operations.

Skills

Attention to Detail

Customer Service

Team Leadership

Communication

Cash Handling

Education

High School diploma or GED

Job description

Papa John’s Illinois is seeking a Restaurant Supervisor to oversee shifts and ensure high‑quality products and service are delivered to support restaurant profitability. The role includes managing operations, enforcing company policies, and ensuring compliance with federal, state, and local laws and ethical practices.

The position emphasizes exemplary operations skills, staff training, customer focus, and adherence to safety and security standards to maintain brand integrity and guest