Shift Leader: Customer-Driven Team Lead

Papa John's International; Bowling Green (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Papa John’s is seeking a shift supervisor to oversee daily operations, ensuring high-quality products and outstanding customer service that contribute to restaurant profitability. The role requires supervising staff, training, and enforcing company policies while maintaining a fast-paced, welcoming environment.

You will manage cash handling, inventory, and safety compliance, and lead a team focused on customer satisfaction and operational excellence.

Qualifications

• High School diploma or GED.
• Successful and stable employment history.

Responsibilities

• Supervise shifts to ensure quality products and service that reflect customer orders.
• Respond promptly to customer concerns and solicit feedback to improve operations and brand loyalty.
• Train and coach team to meet standards and maintain a positive, energetic work environment.
• Manage cash, inventory, and assets; safeguard safety and security standards.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Education

High School diploma or GED

Job description

Papa John’s is seeking a shift supervisor to oversee daily operations, ensuring high-quality products and outstanding customer service that contribute to restaurant profitability. The role requires supervising staff, training, and enforcing company policies while maintaining a fast-paced, welcoming environment.

You will manage cash handling, inventory, and safety compliance, and lead a team focused on customer satisfaction and operational excellence.