Shift Leader: Elevate Service, Lead Team & Profit

Workstream; Normal (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John's in Illinois is seeking a restaurant supervisor to oversee shifts and restaurant areas, ensuring high-quality products and outstanding customer service while helping maintain restaurant profitability. You will lead the team, train Associates, enforce company policies and safety standards, manage inventory, and respond to customer concerns to build brand loyalty through consistent operations.

The role requires flexibility to work evenings and weekends, a strong work ethic, and the

Qualifications

• High School diploma or GED.
• Successful and stable employment history.
• Bilingual in certain markets.

Responsibilities

• Demonstrate exemplary operations skills across restaurant, ensuring quality products and customer satisfaction.
• Supervise a restaurant team, train staff, maintain staffing levels, and coach for improved performance.
• Contribute to sales and profit goals through prompt customer service and proper cash/inventory management.
• Ensure compliance with company policies, safety standards and security practices at all times.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Education

High School diploma or GED

Job description

Papa John's in Illinois is seeking a restaurant supervisor to oversee shifts and restaurant areas, ensuring high-quality products and outstanding customer service while helping maintain restaurant profitability. You will lead the team, train Associates, enforce company policies and safety standards, manage inventory, and respond to customer concerns to build brand loyalty through consistent operations.

The role requires flexibility to work evenings and weekends, a strong work ethic, and the