Shift Leader: Fast-Paced Restaurant Operations & Team Lead

Papa John's International , Inc.; Graball (TN); On-site; USD 26,000 - 38,000; Full time

Job summary

Papa John's International, Inc. is seeking a Shift Leader to supervise shifts, ensure quality products and top customer service, and support restaurant profitability.

You will manage stations, enforce policies, and help control costs while maintaining high standards for food safety and guest satisfaction. The role emphasizes teamwork, strong communication, and adherence to company procedures as part of daily operations in a fast-paced environment.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.

Skills

Cash management

Planning & Organization

Effective Communication

Education

High School diploma or GED

Job description

Papa John's International, Inc. is seeking a Shift Leader to supervise shifts, ensure quality products and top customer service, and support restaurant profitability.

You will manage stations, enforce policies, and help control costs while maintaining high standards for food safety and guest satisfaction. The role emphasizes teamwork, strong communication, and adherence to company procedures as part of daily operations in a fast-paced environment.