High-Energy Shift Supervisor: People & Performance

Flynn Group; Walnut Creek (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Flynn Fitness, part of Flynn Group, is seeking a Shift Lead for our Walnut Creek club. You will supervise team members, ensure safety and quality, and help maintain a high-energy Judgement Free Zone environment for members and guests.

You will organize shifts, monitor attendance, train staff, resolve customer issues, and help drive sales and service goals while upholding safety policies and PCI standards. We value customer service, effective communication and problem solving.

Qualifications

• Customer service excellence demonstrated in interactions with customers and coworkers.
• Active listening and empathy to identify needs and provide solutions.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties based on role and skills.
• Supervising employees and providing feedback.
• Training new and current team members.
• Handling customer issues and conflicts.
• Upholding safety and company policies.
• Maintaining club cleanliness and operations.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness, part of Flynn Group, is seeking a Shift Lead for our Walnut Creek club. You will supervise team members, ensure safety and quality, and help maintain a high-energy Judgement Free Zone environment for members and guests.

You will organize shifts, monitor attendance, train staff, resolve customer issues, and help drive sales and service goals while upholding safety policies and PCI standards. We value customer service, effective communication and problem solving.