Shift Leader: Guest Service & Operations Coach

Dunkin' Donuts Incorporated; Pennsylvania; On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader in Pennsylvania to coach team members and uphold brand standards during shifts. You will guide operations, assign tasks, and monitor guest service quality.

Ideal candidates have leadership experience in retail or hospitality, strong English communication, and basic computer skills. The role emphasizes safety, inventory management, and effective problem resolution in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing procedures, cash handling and deposits.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Oversee safety, security and profitability policies during a shift.
• Communicate with the next Shift Leader to transition duties.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach staff accordingly.
• Handle customer complaints and emergencies, make quick decisions to maintain reputation.
• Manage cash over/short and adherence to cash handling policies.
• Monitor attendance and adherence to company policies.

Skills

Leadership

Customer service

Communication skills

Fluent in English

Education

HS Diploma or GED

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader in Pennsylvania to coach team members and uphold brand standards during shifts. You will guide operations, assign tasks, and monitor guest service quality.

Ideal candidates have leadership experience in retail or hospitality, strong English communication, and basic computer skills. The role emphasizes safety, inventory management, and effective problem resolution in a fast-paced environment.