Shift Leader & Team Coach — Drive Guest Experience

Ontario Trillium Foundation; Scranton (Lackawanna County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Growth opportunities

Job summary

The Dunkin' franchisee in Scranton is seeking a Shift Leader to coach Crew Members, assign tasks, and uphold Brand standards while ensuring a friendly guest experience. This role focuses on leadership, goal setting, and timely feedback to drive smooth daily operations.

You will motivate the team, deliver consistent service, and contribute to a positive, growth‑oriented work environment with opportunities for career advancement.

Qualifications

• Experience coaching crew members and leading a team on shift.
• Ability to motivate others and provide timely feedback to improve performance.
• Commitment to delivering a friendly, high-standard guest experience.

Responsibilities

• Coach Crew Members throughout the shift to execute Brand standards.
• Set goals, provide job assignments, and motivate others.
• Deliver a great guest experience by maintaining operations and standards.

Skills

Coaching

Team leadership

Customer service

Communication

Job description

The Dunkin' franchisee in Scranton is seeking a Shift Leader to coach Crew Members, assign tasks, and uphold Brand standards while ensuring a friendly guest experience. This role focuses on leadership, goal setting, and timely feedback to drive smooth daily operations.

You will motivate the team, deliver consistent service, and contribute to a positive, growth‑oriented work environment with opportunities for career advancement.