Shift Leader: Drive Service & Team Excellence

Dunkin'; Leamersville (PA); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Dunkin' in PA is seeking a Shift Leader to coach crew during busy shifts, uphold brand standards, and deliver guest service excellence. You will set goals, assign tasks, and provide timely feedback to ensure smooth operations.

Responsibilities include supervising food and beverage prep, training team members, handling cash procedures, and addressing guest concerns. Prior leadership and strong communication are essential for success in this fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality.
• Fluent in English or local language.

Responsabilités

• Coach team members to meet brand standards and guest service.
• Assist Restaurant Manager in meeting operational goals.
• Ensure food safety and quality during shifts.
• Delegate tasks and plan shift deployment.
• Handle customer complaints and emergencies.
• Manage cash over/short and daily deposits.
• Monitor attendance and adherence to policies.

Connaissances

Leadership

Customer Service

Communication

Teamwork

Problem Solving

Training

Cash Handling

Time Management

Formation

HS Diploma or GED

Outils

Basic computer skills

Description du poste

Dunkin' in PA is seeking a Shift Leader to coach crew during busy shifts, uphold brand standards, and deliver guest service excellence. You will set goals, assign tasks, and provide timely feedback to ensure smooth operations.

Responsibilities include supervising food and beverage prep, training team members, handling cash procedures, and addressing guest concerns. Prior leadership and strong communication are essential for success in this fast-paced environment.