Shift Leader: Guest Service & Operations Coach

Dunkin - HZ Coffee Group; Miami Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Dunkin - HZ Coffee Group in Miami Beach, FL seeks a Shift Leader to coach team members, execute brand standards, and deliver great guest service during a shift. You will set goals, assign tasks, manage inventory and cash, ensure food safety, and communicate priorities to the next shift leader.

Experience in hospitality is preferred, and proficiency with basic computer tasks is required. The role offers opportunities to develop leadership skills in a fast-paced Dunkin environment.

Qualifications

• Leadership experience in retail, restaurant or hospitality preferred.
• Basic computer skills required.
• Fluent in spoken and written English.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Leadership experience

Basic computer skills

Fluent English

Job description

Dunkin - HZ Coffee Group in Miami Beach, FL seeks a Shift Leader to coach team members, execute brand standards, and deliver great guest service during a shift. You will set goals, assign tasks, manage inventory and cash, ensure food safety, and communicate priorities to the next shift leader.

Experience in hospitality is preferred, and proficiency with basic computer tasks is required. The role offers opportunities to develop leadership skills in a fast-paced Dunkin environment.