Shift Leader: Drive Guest Service & Team Success

Dunkin - HZ Coffee Group; Pompano Beach (FL); Presencial; USD 28 000 - 32 000; Tempo integral

Resumo da oferta

Dunkin - HZ Coffee Group is seeking a Shift Leader in Florida to coach team members, uphold brand standards, and ensure smooth shift operations. You will assign tasks, monitor performance, and communicate priorities to staff during each shift.

The role emphasizes guest service, food and beverage prep quality, safety compliance, and ongoing training support while collaborating with the Restaurant Manager to meet daily goals.

Qualificações

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsabilidades

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Conhecimentos

Basic computer skills

Fluent in spoken and written English

Previous leadership experience

Descrição da oferta de emprego

Dunkin - HZ Coffee Group is seeking a Shift Leader in Florida to coach team members, uphold brand standards, and ensure smooth shift operations. You will assign tasks, monitor performance, and communicate priorities to staff during each shift.

The role emphasizes guest service, food and beverage prep quality, safety compliance, and ongoing training support while collaborating with the Restaurant Manager to meet daily goals.