Shift Leader: Team Coach & Guest Experience

Dunkin - HZ Coffee Group; Fort Lauderdale (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Dunkin - HZ Coffee Group in Fort Lauderdale, FL is seeking a Shift Leader to coach crew, uphold brand standards and deliver guest service. You will set shift goals, assign tasks and provide timely feedback to team members throughout your shift.

The ideal candidate will have basic computer skills, be fluent in English, and have prior leadership experience in retail, restaurant, or hospitality. This full-time role requires strong teamwork and a customer-focused approach.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Fluent English

Basic computer skills

Leadership experience

Job description

Dunkin - HZ Coffee Group in Fort Lauderdale, FL is seeking a Shift Leader to coach crew, uphold brand standards and deliver guest service. You will set shift goals, assign tasks and provide timely feedback to team members throughout your shift.

The ideal candidate will have basic computer skills, be fluent in English, and have prior leadership experience in retail, restaurant, or hospitality. This full-time role requires strong teamwork and a customer-focused approach.