Shift Leader: Fast-Paced Guest Service & Ops Coach

Dunkin - HZ Coffee Group; Wellington (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach team members, uphold Brand standards, and drive guest service during each shift. You will set goals, assign tasks, and provide timely feedback to help the crew perform at a high level.

Responsibilities include maintaining food safety, managing inventory, scheduling staff, and assisting the Restaurant Manager in achieving operational goals while ensuring security and profitability during the shift.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Leadership experience

Team coordination

Guest service

Communication

Training

Problem solving

Motivating others

Time management

Job description

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach team members, uphold Brand standards, and drive guest service during each shift. You will set goals, assign tasks, and provide timely feedback to help the crew perform at a high level.

Responsibilities include maintaining food safety, managing inventory, scheduling staff, and assisting the Restaurant Manager in achieving operational goals while ensuring security and profitability during the shift.