Shift Leader: Guest Service & Ops Coach

Dunkin - HZ Coffee Group; Deerfield Beach (FL); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Dunkin - HZ Coffee Group is seeking a Shift Leader in Florida to coach team members, ensure brand standards, and deliver great guest service during each shift. You will assign tasks, set goals, and provide timely feedback to drive performance.

You will support the Restaurant Manager in achieving operational targets, supervise food/beverage preparation, and manage shift priorities, training, and safety compliance. Prior experience in leadership roles is preferred.

Qualifications

• Basic computer literacy is required.
• Fluent in spoken and written English for daily operations and guest interactions.
• Leadership experience in retail, restaurant or hospitality is preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting goals and executing standards.
• Ensure Brand standards are met in food/beverage prep and service.
• Communicate shift priorities, goals and results to team.
• Coach team members with timely, constructive feedback.
• Support training of team members as needed.
• Oversee safety, security and profitability policies during shifts.
• Prepare the next Shift Leader for upcoming duties.

Skills

Basic computer skills

Fluent English

Education

Leadership experience in retail/restaurant/hospitality

Job description

Dunkin - HZ Coffee Group is seeking a Shift Leader in Florida to coach team members, ensure brand standards, and deliver great guest service during each shift. You will assign tasks, set goals, and provide timely feedback to drive performance.

You will support the Restaurant Manager in achieving operational targets, supervise food/beverage preparation, and manage shift priorities, training, and safety compliance. Prior experience in leadership roles is preferred.