Shift Leader: Lead Service & Team Success

Dunkin - HZ Coffee Group; Missouri City (MO); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Dunkin - HZ Coffee Group seeks a Shift Leader to coach team members and ensure brand standards are met during shifts. You will assist in executing operations, food and beverage preparation, and guest service while maintaining safety and cash controls.

Ideal candidates have leadership experience in retail or hospitality, basic computer skills, and fluent English. This role requires teamwork, reliability, and the ability to adapt quickly in a fast-paced environment.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsabilités

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Connaissances

Leadership experience

Basic computer skills

Fluent English

Description du poste

Dunkin - HZ Coffee Group seeks a Shift Leader to coach team members and ensure brand standards are met during shifts. You will assist in executing operations, food and beverage preparation, and guest service while maintaining safety and cash controls.

Ideal candidates have leadership experience in retail or hospitality, basic computer skills, and fluent English. This role requires teamwork, reliability, and the ability to adapt quickly in a fast-paced environment.