Shift Leader - Drive Guest Experience & Team Performance

Dunkin - HZ Coffee Group; Conroe (TX); Presencial; USD 16.531.000 - 20.664.000; Jornada completa

Descripción de la vacante

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach team members and ensure fast, friendly service in a high-volume Dunkin’ location. The role reports to the Restaurant Manager and focuses on executing brand standards, delivering guest service, and shift leadership across food and beverage preparation.

Responsibilities include supervising team members, maintaining safety and cash controls, and coordinating with the next Shift Leader for a smooth handoff.

Formación

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsabilidades

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Conocimientos

Leadership

Fluent English

Communication

Computer skills

Descripción del empleo

Dunkin - HZ Coffee Group is seeking a Shift Leader to coach team members and ensure fast, friendly service in a high-volume Dunkin’ location. The role reports to the Restaurant Manager and focuses on executing brand standards, delivering guest service, and shift leadership across food and beverage preparation.

Responsibilities include supervising team members, maintaining safety and cash controls, and coordinating with the next Shift Leader for a smooth handoff.