Shift Leader: Guest-First Team Coach

Dunkin' Donuts; Georgia; On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin’ Donuts in Georgia is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience during every shift.

You will set goals, assign tasks, provide feedback, and help maintain safety and cleanliness while ensuring smooth operations and adherence to recipes and systems. This role emphasizes teamwork and guest focus with opportunities in a franchisee-owned environment.

Qualifications

• Fluent English required.
• Restaurant, retail, or supervisory experience preferred.
• Strong math and writing abilities desired.
• Basic computer skills are expected.
• High School diploma or equivalent preferred.

Responsibilities

• Maintain operational excellence by supporting a respectful team, communicating priorities, and coaching crew members.
• Work in a team environment to create a guest-first culture, resolve issues, and follow brand standards and safety guidelines.
• Drive profitability by meeting sales goals, executing standards, and managing cash over/short during shifts.

Skills

Fluent English

Restaurant experience

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin’ Donuts in Georgia is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience during every shift.

You will set goals, assign tasks, provide feedback, and help maintain safety and cleanliness while ensuring smooth operations and adherence to recipes and systems. This role emphasizes teamwork and guest focus with opportunities in a franchisee-owned environment.