Shift Leader: Elevate Guest Experience & Team Performance

Dunkin' Donuts; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader for our Atlanta-area franchise to coach Crew Members and ensure operational standards across a shift. You will assign tasks, monitor performance, and support training under the Restaurant Manager or Assistant Manager.

Responsibilities include maintaining guest satisfaction, enforcing safety and cleanliness, and controlling labor costs while delivering fast, friendly service. Prior experience in restaurant supervision is preferred.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• At least 18 years of age.
• High school diploma (or equivalent).

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Hold guests as highest priority and role model exceptional guest service.
• Ensure restaurant standards and marketing initiatives are properly executed during shift and monitor costs.

Skills

Fluent English

Math & Writing

Education

High school diploma

Job description

Dunkin' Donuts is seeking a Shift Leader for our Atlanta-area franchise to coach Crew Members and ensure operational standards across a shift. You will assign tasks, monitor performance, and support training under the Restaurant Manager or Assistant Manager.

Responsibilities include maintaining guest satisfaction, enforcing safety and cleanliness, and controlling labor costs while delivering fast, friendly service. Prior experience in restaurant supervision is preferred.