Shift Leader: Coach Teams, Drive Guest Excellence

Dunkin' Donuts; Kennesaw (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts in Georgia is seeking a Shift Leader to coach Team Members, execute Brand standards, and deliver great guest service during 5am–1pm or 1pm–9pm shifts.

You’ll support the Restaurant Manager, ensure food safety, manage inventory and cash handling, and provide timely feedback to keep operations smooth.

Strong communication, reliability and leadership in retail, restaurant or hospitality are preferred.

Qualifications

• Basic computer skills are required.
• Fluent in spoken and written English or local language.
• Prior leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.

Skills

Leadership

Guest service

Communication

Education

Fluent in English or local language

Previous leadership experience in retail/restaurant/hospitality

Job description

Dunkin' Donuts in Georgia is seeking a Shift Leader to coach Team Members, execute Brand standards, and deliver great guest service during 5am–1pm or 1pm–9pm shifts.

You’ll support the Restaurant Manager, ensure food safety, manage inventory and cash handling, and provide timely feedback to keep operations smooth.

Strong communication, reliability and leadership in retail, restaurant or hospitality are preferred.