Shift Leader - Guest-First Coffee Shop Supervisor

Workstream; Newark (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

Dunkin' is hiring Shift Leaders to coach Crew Members, execute brand standards, and deliver a great guest experience during each shift. You set goals, assign tasks, and motivate the team while giving timely feedback.

Ideal candidates are fluent in English, with restaurant or supervisory experience, basic math and writing skills, and a high school diploma or equivalent. This on-site role requires at least 18 years old and a commitment to safety and guest service.

Qualifications

• Fluent English required.
• Restaurant/retail or supervisory experience preferred.
• High School diploma or equivalent preferred.
• Basic math and writing skills are necessary.

Responsibilities

• Coach crew members and assign tasks during shifts.
• Communicate shift priorities and results with the team.
• Provide coaching and feedback to crew members.
• Maintain a guest-first culture and ensure brand standards.
• Handle cash responsibilities and support safe, orderly operations.

Skills

Fluent in English

Restaurant experience

Supervisory experience

Math skills

Written communication

18+ years old

HS diploma preferred

Education

High School diploma or equivalent

Job description

Dunkin' is hiring Shift Leaders to coach Crew Members, execute brand standards, and deliver a great guest experience during each shift. You set goals, assign tasks, and motivate the team while giving timely feedback.

Ideal candidates are fluent in English, with restaurant or supervisory experience, basic math and writing skills, and a high school diploma or equivalent. This on-site role requires at least 18 years old and a commitment to safety and guest service.