Shift Leader: Guest Experience & Team Coach

Hunter Super Techs - TurnPoint; Broussard (LA); On-site; USD 15,154,000 - 22,042,000; Full time

Job summary

Dunkin’ is seeking a Shift Leader to coach restaurant team members and uphold Brand standards during shifts. You will support the Restaurant Manager in achieving operational goals, ensure consistent food and beverage preparation, and communicate shift priorities to the team for a smooth operation.

Ideal candidates have leadership experience in fast-paced service, strong English communication, and basic computer skills.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Coach restaurant team members and execute Brand standards during the shift.
• Support the Restaurant Manager in meeting goals and shift execution.
• Ensure food and beverage preparation meets brand standards.
• Communicate shift priorities and results to team members.
• Complete shift deployment plans and delegate tasks to ensure smooth workflow.
• Provide timely feedback and train team members as needed.
• Oversee safety, security and profitability policies during the shift.
• Maintain cash handling accuracy and adhere to franchise policies.
• Handle customer concerns and resolve issues to protect guest satisfaction.

Skills

Leadership experience

Communication

English fluent

Basic computer skills

Team motivation

Education

High school diploma or GED

Job description

Dunkin’ is seeking a Shift Leader to coach restaurant team members and uphold Brand standards during shifts. You will support the Restaurant Manager in achieving operational goals, ensure consistent food and beverage preparation, and communicate shift priorities to the team for a smooth operation.

Ideal candidates have leadership experience in fast-paced service, strong English communication, and basic computer skills.