Shift Leader — Guest Experience & Team Coach

Ontario Trillium Foundation; Smithsburg (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Growth opportunities

Job summary

Dunkin' Franchisee is seeking a Shift Leader to guide Crew Members during shifts, ensuring operational brand standards and a great guest experience. You will set goals, assign tasks, and motivate the team, celebrating successes and delivering timely feedback.

The role offers a team-oriented environment with opportunities for growth within the company for those who work hard. Competitive wages and strong support await the right candidate.

Qualifications

• Experience in fast-paced customer service environments is a plus.
• Ability to coach and motivate team members to meet brand standards.

Responsibilities

• Coach Crew Members throughout the shift to execute brand standards.
• Plan shifts, assign tasks, and set goals for team members.
• Deliver a friendly guest experience and address feedback in a timely manner.
• Provide ongoing feedback and recognize successes to drive performance.

Skills

Coaching

Customer service

Team leadership

Job description

Dunkin' Franchisee is seeking a Shift Leader to guide Crew Members during shifts, ensuring operational brand standards and a great guest experience. You will set goals, assign tasks, and motivate the team, celebrating successes and delivering timely feedback.

The role offers a team-oriented environment with opportunities for growth within the company for those who work hard. Competitive wages and strong support await the right candidate.