Shift Leader: Guest Experience & Team Growth

Church's Chicken | TX; Edna (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Church's Chicken in Texas is seeking a Shift Leader to manage daily operations, ensure guest satisfaction, and drive sales during your shift. You will lead the team, execute brand standards, and follow all policies to deliver consistent service.

In this role you will open and close shifts, monitor food safety, handle cash, resolve guest issues, train team members, and promote in-store promotions while maintaining quality and cost controls.

Qualifications

• Leads shifts and trains staff.
• Ensures guest satisfaction and brand standards.
• Maintains food safety and security procedures.

Responsibilities

• Lead team on shifts, assign tasks, and provide feedback.
• Use the huddle board to position the team and follow policies.
• Ensure security procedures; manage opening/closing duties.
• Deliver great guest service and resolve issues.
• Promote sales through promotions and suggestive selling.
• Control costs, waste, and cash on the shift.
• Count drawers and follow cash handling procedures.
• Complete required e-learning.

Skills

Team leadership

Guest service

Training

Cash handling

Food safety

Open/Close duties

Operational excellence

Conflict resolution

Sales promotion

Job description

Church's Chicken in Texas is seeking a Shift Leader to manage daily operations, ensure guest satisfaction, and drive sales during your shift. You will lead the team, execute brand standards, and follow all policies to deliver consistent service.

In this role you will open and close shifts, monitor food safety, handle cash, resolve guest issues, train team members, and promote in-store promotions while maintaining quality and cost controls.